Spark and Scale Privacy Policy

Effective Date: January 1st, 2025

1. Who We Are

Spark & Scale is a Canadian-based sole proprietorship that provides digital business services, including workflow automation, web development, CRM setup, and AI integration for small business owners, entrepreneurs, and freelancers.

2. Information We Collect

We collect personal and business information that you voluntarily provide when:

Filling out contact or consultation formsSigning up for our newsletterPurchasing services or subscriptionsAccessing client dashboards or portals

Data may include:
Full name, email address, business namePayment details (processed securely via Stripe)Device/browser/IP information (via analytics and tracking tools)Account login details (for subscription tools)

3. How We Use Your Information

Your data helps us:
Provide and deliver the services you requestCommunicate with you regarding consultations, service updates, and billingImprove our website, user experience, and internal systemsSend occasional marketing emails (you may opt out at any time)

We do not sell, rent, or trade our personal information to third parties.

4. Third-Party Tools We Use

We use trusted platforms to provide our services:

Google Analytics – to track website usage
Meta/Facebook Pixel – for remarketing adsStripe – for secure payment processing
Go High Level (GHL) – for CRM, email, automation, and AI tools
EasyDNS – for secure hosting and domain management

Each platform adheres to their own data protection policies.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and support our marketing efforts.

Cookies may be used to:

Remember preferences and session data
Understand how users interact with our website
Monitor advertising effectiveness (e.g. Meta Pixel)
Improve overall functionality and performance

These cookies may be set by Spark & Scale or by third-party providers (such as Google or Meta) on our behalf.

You can disable cookies through your browser settings at any time. However, disabling cookies may affect certain site features or functionality.

By continuing to use this website, you consent to our use of cookies as outlined in this policy.

For more detailed information about how we collect and use your data, please refer to the other sections of this Privacy Policy

6. Data Security

We take appropriate technical and administrative measures to protect your data from unauthorized access, disclosure, or misuse.

7. Your Rights

You may request to:

Access your personal data
Correct or update your information
Delete your data (where legally permissible)

To make a privacy-related request, please email us at [email protected]

8. Updates to This Policy

We may update this policy occasionally to reflect changes in our business or legal obligations. We encourage you to review it periodically.

📜 Terms & Conditions

Terms & Conditions – Know What to Expect

Effective Date: January 1, 2025

1. Overview

These Terms & Conditions ("Terms") govern your access to and use of the Spark & Scale website, services, digital tools, and subscription products.

By using this website or purchasing any service, you agree to be bound by these Terms.

2. Who Can Use Our Services

Our services are intended for individuals who are 18 years of age or older and legally able to conduct business in Canada or North America.

3. Services Offered

Spark & Scale offers:

Done-for-you systems and automations
Web design and branding
CRM and workflow setup
AI assistant and chatbot integration
SaaS tool access and subscription management
Consultation and support services
Web design, development, setup and implementation

4. Payment Terms

All service pricing is listed in Canadian Dollars unless otherwise stated. Payments are processed via Stripe . Monthly subscription tools will renew automatically unless cancelled.

5. Refund Policy

We do not offer refunds for completed work, digital services, or subscriptions unless otherwise stated in a signed contract. Clients may cancel subscriptions at any time, but no partial refunds are issued for the remainder of a billing cycle or subscription.

6. Client Responsibilities

Clients are responsible for:

Providing accurate information during setup
Responding to requests for approvals or feedback
Managing their own accounts after setup (unless under a support plan)

7. Intellectual Property

All content, templates, and tools provided by Spark & Scale remain the intellectual property of the company unless otherwise transferred by written agreement.